Organisation: The Sales Training Organisation
Category: Complaint Management
Description: (Handling Complaints & Retaining Customers) is all about loyalty and how to build it in others and build your success at the same time!
A typical business hears from only 4% of its dissatisfied customers. The other 96% just quietly go away and 91% will never come back. That represents a serious financial loss for companies whose people don’t know how to treat customers, and a tremendous gain to those that do!
The average business spends six times more to attract new customers than it does to keep old ones. Yet customer loyalty is in most cases worth 10 times the price of a single purchase.
Knowing how to win & keep customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business…and that’s the person who wins & keeps customers.
In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill.
Rest assured that if you don’t provide it, someone else would!!
How do you want to be served? Are you serving the same way?
The Diamond Rule of Service: ‘If you wouldn’t want it done to you, don’t do it to someone else!
Price: INR Rs.1950/ +12.36% Service Tax
Contact: 19/18. Palli Arasan Street (Rear Side)
(Gujji Main Road end)
Near Kilpauk Water Works
Anna Nagar (East)
Chennai-600102, India
Tel:(044) 43531000.43531300
Fax:(044) 43531101
Cell:+91 9444036524
Email :
training@salestrainingindia.com
Webmail :
http://www.salestrainingindia.com
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