Organisation: Customer Satisfaction UK
Category: CRM Training
Description: The Problem
Businesses are investing enormous resources developing complex systems of CRM. Increasingly, they are discovering that their investment is failing to deliver the expected benefits.
Many organisations become distracted by CRM technology. They neglect strategies for customer service which underpin the technological tools and are necessary for staff to use these tools effectively.
Our Approach
We help to identify customers' views and expectations.
We help to highlight the key issues in delivering customer service, so that a CRM process can be focused precisely.
We help to highlight the linkage between everyday customer service activities and the key corporate objectives, thereby maximising the impact of CRM.
We help to ensure that the company's strategy for the delivery of customer satisfaction is well informed and up to date.
We help to focus on the cultural issues, which may prevent a successful CRM programme.
The Benefits
We can help businesses avoid the technology trap.
We can provide a completely objective assessment of the contribution CRM could make to a business performance.
We can help produce a clear and simple strategy for CRM as a foundation for subsequent activities
Price: NA
Contact: Customer Satisfaction UK
Longford Lodge
Park Road
Buxton
Derbyshire
SK17 6SN
Email :
consultancy@customersatisfactionuk.com
Webmail :
http://www.customersatisfactionuk.com
Service Available In :
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