Organisation: PSB Academy
Category: CRM Training
Description: Customer relationships are at the heart of every business. The essence of good customer service is establishing a relationship with customers – one that the individual customer feels he would like to remain loyal to. This programme explores the building blocks to creating such a relationship.
Key Benefits:-
At the end of the programme, participants should be able to:
• Understand who their customers are -their needs and expectations
• Build customers confidence through excellent product and service knowledge and skills
• Enhance customer loyalty by building customer relationship
• Manage difficult customers effectively and with empathy
Price: USD $342.40
Contact: PSB Academy
355 Jalan Bukit Ho Swee
Singapore 169567
Email :
applypsb@psb-academy.edu.sg
Webmail :
http://www.psb-academy.edu.sg
Service Available In :
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