Organisation: SGS HONG KONG LIMITED
Category: CRM Training
Description: In facing new business challenge and keen competition, executives should need to know how to adapt the way to “Customer-focused” or even “Profit-focused” instead of Product-centric profile or Personal Selling profile. How to create high value customers and maintaining long-term profitable customers can lead to a successful way. How to serve different customers in an effective and efficiency way is the core problem of many companies. It is not talking about a day-to-day operational management, but needs to consider and concern more about the critical elements on people, planning, business process and applications in building every success.
Certification
Delegates who completed the course will be issued a certificate by SGS.
Outline
CRM Conceptual and Modeling Training
eCRM Methodologies
Workflow Management
Case Study
Practical Workshop
Benefits / Result
We provide the fundamental CRM concepts and modules; operational management and applications to help you understand how CRM can be applied to your company in planning and study on Customer Relationship Management (CRM) Strategies. We aim at providing a 2-way, interactive, customer-made executive workshop to put conceptual models into practical operations.
Who Should Attend
Management Executives
CRM, Sales and Marketing Executives
IT, Customer Service and Supporting Staff
For those who need to support CRM, Sales and Marketing
Price - HK$2,940 / $2,650*/ $2,650** per person
* Discount is offered to SGS certified clients or for groups of 3 or more
** Early Bird Price is offered to all enrolment made one month prior to the course
Price: HK$2,940 / $2,650*/ $2,650** per person
Contact: SGS HONG KONG LIMITED
5-8/F & 28/F, Metropole Square
2 On Yiu Street, Siu Lek Yuen Shatin, N. T.
Hong Kong
Email :
Webmail :
http://www.hk.sgs.com
Service Available In :
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