Organisation: SGS HONG KONG LIMITED
Category: CRM Training
Description: Course Objective & Benefit:-
“How can I serve my customers better than my competitors?” “What should I do in creating loyal and long-term profitable customers?” And “how to plan and deploy the effective and efficient CRM Programs to boost customer satisfaction and increase retention?” All the questions you must considerate in your daily works. In this course, you can have more understanding on planning and designing for your own CRM programs from Advanced Strategic level to Systematic Operational level. We are not only aim at providing a conceptual and modeling training, but also dedicate in enhancing your practical skills in facing every dynamic business competition.
Course Outline
CRM Conceptual and Modeling Training
Service Workflow Management
eCRM Methodologies
CRM Project Management
Case Study
Practical Workshop
Executive Workshop Focus
We provide the fundamental CRM concepts and modules; operational management and applications in Service Industry to help you understand how CRM can be applied to your company in planning and study on Customer Relationship Management (CRM) Strategies. We aim at providing a 2-way, interactive, customer-made executive workshop to put conceptual models into practical operations.
Who Should Attend
Management Executives
CRM, Sales and Marketing Executives
IT, Customer Service and Supporting Staff
For those who are interested in or needed to support CRM, Sales and Marketing
Duration - 2 days – (27-28 Aug / 28-29 Oct)
Price: HK$2,940 / $2,650*/ $2,650** per person
Contact: SGS HONG KONG LIMITED
5-8/F & 28/F, Metropole Square
2 On Yiu Street, Siu Lek Yuen Shatin, N. T.
Hong Kong
Email :
Webmail :
http://www.hk.sgs.com
Service Available In :
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