Organisation: Course Academy
Category: CRM Training
Description: Training Course Summary:
This programme is designed specifically to increase awareness of customer relationship building, its importance to the organisation, and to provide participants with some simple, reliable and effective coping strategies and techniques for dealing with difficult and challenging people.
Who Should Attend:
Anyone who communicates with internal and/or external customers and provides a service to them. This involves both face to face and telephone communication.
Training Course Overview/Content:
Introduction & Objectives
Managing customer expectations
Who are our customers and what do they expect?
How customer perceptions are formed
Customer care and the development of our business
What is customer care?
Appreciating each others roles
Winning customer loyalty
What is the benefit to me?
Training Duration: 2 days.
Price: POUND £750
Contact: Course Academy
Alexander House
19 Fleming Way
Swindon
SN1 2NG
Email :
info@courseacademy.com
Webmail :
http://www.courseacademy.com
Service Available In :
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