Organisation: Silicon Batch Training
Category: CRM Training
Description: Customer Relationship Management Training Course Objectives:
This Customer Relationship Management training course challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy.
Customer Relationship Management Training Course Content
Achieving Sustainable Competitive Advantage Through Customer Relations Management
Backgrounds and Benefits
Some Startling Statistics
What Customers Expect
Why Retaining Customers is Harder Than Ever
Who Are Your Customers?
Assessing Your Own Customer Relationship Performance
The 10 Characteristics of Your Service
People and Systems
Using Gap Analysis
Getting Down to the Detail
The Common Causes of Failure and How to Avoid Them
Implementing a Customer Relations Programme
Planning the Strategy
Total Management Commitment
Knowing Your Customers
Standards of Service
Staff Requirements
Keeping it Going
1 day - private courses
Price: POUND £825 + vat
Contact: Silicon Batch Training
86 Gloucester Road
Brighton
East Sussex
BN1 4AP
UK
Email :
info@siliconbeachtraining.co.uk
Webmail :
http://www.siliconbeachtraining.co.uk
Service Available In :
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