Organisation: InterAct Inc.
Category: CRM Training
Description: "Building a highly loyal customer base cannot be done as an add-on. It must be integral to a company's basic business strategy. Loyalty leaders are successful because they have built their entire business systems around customer loyalty; because they recognize that a company earns customer loyalty by consistently delivering superior value; because they understand the economic effect of retention on revenues and costs and can therefore intelligently reinvest cash flows to acquire and retain the most valuable customers and employees. Loyalty is one of the great engines of business success. Profit is a consequence of value creation, which along with loyalty, makes up the real heart of any successful long-lasting business institution."
"The Loyalty Effect - The Hidden Force Behind Growth, Profits, and Lasting Value"
Frederick F. Reichheld
Program Outline:
The Economics of Customer Retention
The Benefits of a Customer Retention Manager Program
Overview of the Customer Retention Manager Program
The Process of Customer Retention is a Series of Customer Satisfaction Steps
Price: NA
Contact: InterAct Inc.
5 Mountainside Road
Berkeley Springs, WV 25411
Email :
sandy@interactstanbigelow.com
Webmail :
http://www.interactstanbigelow.com
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