Organisation: The Chartered Quality Institute
Category: Customer Satisfaction Training
Description: This highly practical two-day workshop is designed to focus on the practical day-to-day skills required to deliver great customer service to your customers when you talk to them either face-to-face or on the telephone.
The focus for the programme is a model which outlines the stages in the customer interaction from preparing to talk to your customers, greeting them when they arrive at your premises or call you on the telephone, asking the right questions to be able to understand what they value as well as their needs and wants and being able to define and offer solutions to meet those needs.
Also the programme provides some tips and techniques to enable service providers to be able to deal effectively with customer complaints either face-to-face or on the telephone.
Price: NA
Contact: The Chartered Quality Institute
12 Grosvenor Crescent
London SW1X 7EE
Email :
training@thecqi.org
Webmail :
http://www.thecqi.org
Service Available In :
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