Organisation: The Chartered Quality Institute
Category: Customer Satisfaction Training
Description: This two-day course is about helping participants to develop the essential attitudes, skills and practices for interacting positively with customers in order to accelerate sales success. It covers those skills, which are applicable in sales situations over the telephone or face-to-face.To be successful today - salespeople need to be able to do more than just describe the features of the product - they need to focus on really understanding customers needs and establishing long-term relationships of trust and mutual respect.
Price: NA
Contact: The Chartered Quality Institute
12 Grosvenor Crescent, London SW1X 7EE
Email :
training@thecqi.org
Webmail :
http://www.thecqi.org
Service Available In :
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