Organisation: Backwell Quality Systems
Category: Customer Satisfaction Training
Description: 1 Day
INTRODUCTION:-
When it comes to service, most of us know what we should do, but doing it consistently is tough, but when we follow the rules in the art of service everyone comes out a winner.
OBJECTIVES:-
To improve customer satisfaction through skills improvements and feedback measurements.
BENEFITS:-
This course will provide participants with:
Improved customer satisfaction awareness
Statistical tools for measurements
Increased customer satisfaction
The skills necessary to improve customer satisfaction
COURSE CONTENT:-
Why customer satisfaction is necessary
Key drivers
Customer service skill
Tools for monitoring
Customer satisfaction measurement
WHO SHOULD ATTEND:-
Anyone who has the responsibility for managing customer satisfaction.
CERTIFICATE:-
Upon completion a certificate of training shall be provided.
Price: NA
Contact: Backwell Quality Systems
Oshawa, Ontario, Canada
Email :
ron@backwellqs.com
Webmail :
http://www.backwellqs.com
Service Available In :
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