Organisation: Right Track Consultancy
Category: Customer Satisfaction Training
Description: Team Dynamics within a Call Centre Environment--
The power of a team – understanding team dynamics using Belbin Interplace
The power of motivated teams
Developing team harmony
Defining empowerment in the organisation and supporting structures
Communication Skills--
Setting customer expectations
Projective listening
Communicating positively – even when saying ‘NO’
Assertiveness skills
Dealing with customer complaints
Preparing customer-sensitive written communication
Transactional Analysis--
Transactional Analysis (TA) – recognising behavioural modes in ourselves and others; building self confidence
Developing TA skills to manage transactions with customers and colleagues of all types and in all situations
Using Transactional Analysis (TA) to diffuse anger and resolve problems
Price: NA
Contact: Right Track Consultancy
Brockhill Court,
Brockhill Lane,
Redditch, B97 6RB,
UK
Email :
enquiries@righttrackuk.com
Webmail :
http://www.righttrackconsultancy.co.uk
Service Available In :
Search Similar Program in: Redditch |
Worcestershire |
Uk
