Organisation: Being A Success Ltd
Category: Customer Satisfaction Training
Description: Course Overview
The way that your frontline staff work with your customers has a direct impact on your bottom line!
Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one with Sean McPheat's "Customer Care Excellence Course" This is a custom made course aimed at those people with direct contact with your customers whether it be face to face, on the telephone or via the internet.
Who Will Benefit From The Course?
Staff who deal with customers on a daily basis face to face
Telephone sales and service advisers
Helpdesk operators
Staff who are responsible for responding to emails and correspondance
What Will You Gain From the Course?
You Will Know How To Understand Your Customers' Points Of View
Learn How To Build Effortless Rapport With Your Customers
Discover The Most Effective Questioning And Listening Techniques
Learn The Importance Of And Practise Your Non-verbal Communication Skills
Customer Care On The Telephone - The Importance Of Tonality & Inflection
Setting Customer Service Standards
Understand The Importance Of The Lifetime Value Of A Customer
Learn How To Write To Your Customers Effectively And Efficiently
Learn Techniques And Strategies To Handle Customer Complaints
Learn How To Be Assert Without Being Aggressive To Your Customers
The course content will vary depending on the channel used.
Next Steps
The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be 1 or 2 days depending on what you would like the course to cover and what your objectives are - the choice is yours!
Whilst Sean will organise training for as many delegates as you wish, he recommends that the number of attendees do not exceed 10. This ensures that EVERY delegate receives personal attention.
Price: NA
Contact: Being A Success Ltd
Ashby House
69 Drapers Fields
Coventry
CV1 4RA
Warwickshire
Email :
Sean@BeingASuccess.com
Webmail :
http://www.beingasuccess.com
Service Available In :
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