Organisation: NetVarsity
Category: Customer Satisfaction Training
Description: Course Description:-
Customer Handling Skills: Overview, Managing Customer Requirements & Winning Customers.
After completing all the courses in the curriculum, you will be able to:-
Identify the types of customers.
Identify customer requirements.
Identify the customer service dimensions to respond appropriately to customer requirements.
Define customer relationship management (CRM).
Identify the types of customer relationship management (CRM) programs that will enable you to generate more business.
Identify the steps that should be followed for preventing customer complaints.
Identify the steps to service recovery.
Identify the appropriate course of action to deal with customers in different situations and build a long-term relationship with customers.
Price: NA
Contact: NetVarsity
NIIT Online Learning Ltd.,
8 Balaji Estate, Sudarshan Munjal Marg,
Kalkaji, New Delhi-110 019, India
Email :
my51ea@yahoo.com.cn
Webmail :
http://www.askedu.net
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