Organisation: AMAXIM DEVELOPMENT
Category: Customer Satisfaction Training
Description: Course duration: One Day
Audience: Sales and marketing employees, customer service employees and technical support employees
Prerequisites: “Entrepreneurial Sales Process” recommended
Large audience fee: Please contact Amaxim for pricing
Satisfied customers are not necessarily loyal customers. Companies often lose customers they thought were completely satisfied with their services or product. Why? Because those customers were not committed customers. They felt no loyalty to the firms with whom they were doing business.
So how do you raise the bar to ensure customer loyalty and raise revenue? Close the loop on satisfaction and loyalty by making the effort a natural extension of the entrepreneurial sales process.
In this course, learn the secrets of the world’s most successful sales forces. Identify the differences between truly committed, loyal customers and those who are merely satisfied.
Through interactive workshops, problem-solving sessions and role-plays, Amaxim arms you with tools to strengthen and maintain loyal customer relationships.
Students will:
Determine how customers differentiate companies with whom they interact
Understand when a customer satisfaction survey is warranted
Create a template for a sales-based quality audit
Devise a plan for gaining loyalty within key accounts and internal teams
Analyze gathered data to pinpoint areas for improvement
Take action immediately on small challenges to give early visible results to customer
Leverage company strengths and build up weaknesses.
Price: Up to 10 students - USD $4995 flat fee. Students 11-20 - USD $400 per person
Contact: Michelle Valigursky,
VP Business Services
[301] 514-1999
Post Office Box 274
New Market, MD 21774
Email :
services@amaxim.com
Webmail :
http://www.amaxim.com
Service Available In :
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