Organisation: Being A Success Ltd
Category: Customer Satisfaction Training
Description: Course Overview
Keeping your customers happy and continually buying from you should be the aim of every organisation. The lifetime value of your customer should be your primary concern. Our Customer Satisfaction Excellence course can be run in one of two ways.
Option 1
Sean will put a custom made course together to go over and implement changes from the feedback that you have received from your own customer satisfaction surveys. Then Sean will return on 6 months time to do the same and to review progress! ACCOUNTABILITY!
Option 2
Attend Sean's Customer Satisfaction Excellence course as highlighted below
Who Will Benefit From The Course?
Any member of staff who has interation with your customers
Sales people
Customer care teams
Sales and service advisors (phone or face to face)
What Will You Gain From the Course?
You will learn the appreciation of the lifetime value of your customers with real figures pertaining to your organisation
You will understand what customer satisfaction is all about and what the needs and requirements are of your customers
You will have techniques and strategies to handle complaints effectively
You will know the difference between "telling" and "selling" with features v benefits
You will learn techniques of how to get a WIN WIN outcome with your customers
You will have a framework to work with to anticipate your customers needs and to eradicate potential problems and complaints before they even happen
You will be able to build up trust and effortless rapport with your customers
You will be able to spot sales opportunities a lot quicker and clearer with the help of some proven strategies
Next Steps
The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be 1 or 2 days depending on what you would like the course to cover and what your objectives are - the choice is yours!
Whilst Sean will organise training for as many delegates as you wish, he recommends that the number of attendees do not exceed 10. This ensures that EVERY delegate receives personal attention.
Price: NA
Contact: Being A Success Ltd
Ashby House
69 Drapers Fields
Coventry
CV1 4RA
Warwickshire
Email :
Sean@BeingASuccess.com
Webmail :
http://www.beingasuccess.com
Service Available In :
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