Organisation: October Systems Limited
Category: Customer Satisfaction Training
Description: 1 Session - 2 Hours of Interactive Training
Want to build trust and encourage repeat business? This highly motivating training course will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This training course is essential for every business.
Benefits
• Satisfied customers are more compelled to be repeat customers.
• Employees learn skills necessary to create a positive customer experience.
• Customers feel they are the most important part of your business.
Session 1
Section A: Customer Satisfaction
· Introduction
· Defining Satisfaction
· Key Fact
Section B: Customer Feedback
· Why Feedback?
· Service vs. Satisfaction
· The Fringe Benefits
· Key Fact
Section C: Behaviors
· Overcoming Barriers
· Difficult People
· Lack of Cooperation
· Burnout
· Key Fact
Section D: Reinforcing Behaviors
· Tactics and Strategies
· Avoiding Blame
· Feedback
· Right Words
· Reasons First
· Key Fact
· Conclusion
Price: NA
Contact: October Systems Limited
The Old Telephone Exchange
Balsham Road
Linton CB21 4LD
Email :
sales@october-systems.co.uk
Webmail :
http://www.october-systems.co.uk
Service Available In :
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