Organisation: Management Training & Development Ltd.
Category: Customer Satisfaction Training
Description: Course Aims
Keeping your customers happy and continually buying from you should be the aim of every organisation. The lifetime value of your customer should be your primary concern.
Our Customer Satisfaction Excellence course can be run in one of two ways.
Option 1
We will put a custom made course together to go over and implement changes from the feedback that you have received from your own customer satisfaction surveys. Then we will return on 6 months time to do the same and to review progress! ACCOUNTABILITY!
Option 2
Attend our Customer Satisfaction Excellence course as highlighted below
Who Will Benefit From The Course?
Any member of staff who has interaction with your customers
Sales people
Customer care teams
Sales and service advisors (phone or face to face)
What Will You Gain From the Course?
You will learn the appreciation of the lifetime value of your customers with real figures pertaining to your organisation
You will understand what customer satisfaction is all about and what the needs and requirements are of your customers
You will have techniques and strategies to handle complaints effectively
You will know the difference between "telling" and "selling" with features v benefits
You will learn techniques of how to get a WIN WIN outcome with your customers
You will have a framework to work with to anticipate your customers needs and to eradicate potential problems and complaints before they even happen
You will be able to build up trust and effortless rapport with your customers
You will be able to spot sales opportunities a lot quicker and clearer with the help of some proven strategies
Price: NA
Contact: Management Training & Development Ltd
Business Innovation Centre
Binley Business Park
Harry Weston Road
Coventry
Warwickshire
CV3 2TX
Email :
Enquiries@Management-Training-Development.Com
Webmail :
http://www.management-training-development.com
Service Available In :
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