Organisation: Course Academy
Category: Customer Satisfaction Training
Description: This course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.
Who Should Attend:
Anybody who works in a sales environment. Anybody who works in a customer care environment.
Training Course Overview/Content:
Understanding the need to be pro-active in customer care
A personally developed script to approach customers regarding service levels
Well rehearsed answers to complaints and compliments
How to turn complaints and compliments into more business
Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:30 What is Customer Care and Setting out OurObjectives
(Looking at customer care through the eyes of the customer)
10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions
11:15 - 11:30 Coffee Break
11:30 - 12:15 Objection Handling
12:15 - 13:00 Role Plays
13:00 - 14:00 Lunch Break
14:00 - 15:00 Customer Care Role Plays in Groups
15:00 - 15:30 Developing Best Practice
15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care
16:30 - 16:45 Summary & Action Plans Agreed
Training Duration: 1 days.
Price: POUND £395
Contact: Course Academy
Alexander House
19 Fleming Way
Swindon
SN1 2NG
Email :
info@courseacademy.com
Webmail :
http://www.courseacademy.com
Service Available In :
Search Similar Program in: Swindon |
Uk |
Uk
