Organisation: PTP
Category: Customer Satisfaction Training
Description: Training Description
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.
The Course Suits
Anybody who works in a sales environment. Anybody who works in a customer care environment.
Training Benefits
Understanding the need to be pro-active in customer care
A personally developed script to approach customers regarding service levels
Well rehearsed answers to complaints and compliments
How to turn complaints and compliments into more business
Price: NA
Contact: Practical Traning for Professional
Express House
147 Loughborough Road
Leicester
LE4 5LR
Email :
info@ptp.co.uk
Webmail :
http://www.ptp.co.uk
Service Available In :
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