Organisation: Whichfranchise.com
Category: Customer Satisfaction Training
Description: Lynne Williams, one of Snap-on Tools’ newest Franchisees, knows a few things about keeping the customer satisfied.
Mother of two, Lynne has just moved from working in the company’s Customer Support office in Kettering to becoming a Franchisee, covering parts of Northamptonshire and Oxfordshire – and she loves every minute of it.
Lynne worked for seven years in Customer Support and two years ago she got a taste for the “self-employed side”, accompanying several Franchisees on the road.
But Lynne did not make the decision to become a Franchisee lightly.
“I enjoy challenges and thought to myself ‘I really want to do this.’ I had the full support of my family, particularly my husband Ralph. He has encouraged me every step of the way.
“I took a long time to decide because it is such a big change. But I needed a challenge. This is my time now and I wanted to dedicate myself to building something substantial.
“Snap-on has the best quality products and great customer service. They don’t just offer a spanner set and screwdrivers – the range and variation is brilliant. They are always bringing in new lines that people need. Diagnostics, for example, is very big now as vehicles become more complex. There is a huge demand from entry level right up to the top-of-the-range MODIS. Most garages will need these tools and our training programme – TechEd.
Lynne is delighted with the response from customers.
“I’ve had a great reception and my confidence is growing all the time. I thought it might be a bit tough – a woman going into a traditionally male world – but that’s not been the case. We have a laugh and a joke with them and I’m building good relationships. It’s all about trust.
“I love it! I wouldn’t go back now for anything.”
Price: NA
Contact: whichfranchise.com
375 West George Street
Glasgow
G2 4LW
UK
Email :
enquiry@whichfranchise.com
Webmail :
http://www.whichfranchise.com
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