Organisation: CAPITA LEARNING & DEVELOPMENT
Category: Customer Satisfaction Training
Description: Overview
Being able to provide a great customer care service can be the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. This course provides the tools and techniques to ensure you maintain an excellent relationship with your customers so they will keep coming back for your product or service.
Learning objectives
Identify what customer care means and the standards of care expected in your company
Find your customers and their requirements more effectively
Deliver and exceed customer expectation through the delivery of a more professional service
Use the essential structures and methods for delivering customer service by phone and face-to-face
Who is it for?
For front line and support staff who provide a service to external and internal customers by phone or face-to-face.
Duration: 1 day
Price: POUND £499.00
Contact: CAPITA LEARNING & DEVELOPMENT
Quadrant Court,
49 Calthorpe Road,
Edgbaston,
Birmingham B15 1TH
Email :
webenquiries@capita-ld.co.uk
Webmail :
http://www.capita-ld.co.uk
Service Available In :
Search Similar Program in: Edgbaston |
Birmingham |
Uk
