Organisation: Customer Satisfaction UK
Category: Customer Satisfaction Training
Description: The Problem
In an increasingly competitive marketplace, there is greater pressure to demonstrate the cost-effectiveness of marketing activities. Initiatives must be seen to be effective in satisfying customer needs and building closer relationships.
Our Approach
Customer Satisfaction UK can provide an informed and objective insight into customers' views, experiences and requirements.
We can carry out perception tracking surveys - measuring the impact of marketing communications and other initiatives.
We can provide a direct measure of cost-effectiveness, in order to improve budgeting and offer greater control to marketing staff.
We can produce a detailed insight into the needs of key clients.
We can help develop detailed tactical plans for managing and producing profitable long-term relationships across the business.
The Benefits
Regular monitoring helps drive a systematic process of continuous improvement - confirming the impact of actions taken, keeping track of changing expectations and monitoring competitor activities.
Benchmarking surveys compare your service with direct competitors as well as other industries which set customer service expectations. We can measure relative performance - identifying strengths and weaknesses.
Price: NA
Contact: Customer Satisfaction UK
Longford Lodge
Park Road
Buxton
Derbyshire
SK17 6SN
Email :
consultancy@customersatisfactionuk.com
Webmail :
http://www.customersatisfactionuk.com
Service Available In :
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