Organisation: EUROMATECH
Category: Customer Satisfaction and Retention Seminar
Description: INTRODUCTION
There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office. Customer expectations have heightened. They demand consistent, professional and effective service from their suppliers. This highly interactive and fun programme examines in depth how to build lasting rapport and mutual respect with your customers while you uncover their needs, match them, build respect and maintain customer loyalty. This programme will enable you to:
Build lasting and meaningful relationships with your customers
Use powerful behavioural tools to ensure you secure and maintain a competitive edge within any marketplace
Gain a greater understanding of your customers’ needs and how to satisfy them
Explore the basics of Neuro Linguistic Programming (NLP) and Emotional intelligence and discover how they can help you to improve your customer services management
Influence with integrity and crystal clear communication
WHO SHOULD ATTEND?
Anyone who provides services, products or information to internal, or external customers including personnel from:
training, customer service, sales professionals, technical and support personnel, accountants, field services representatives, finance and credit controllers, reception, front-line staff, marketing, communication specialists, public relations personnel and anyone who will ever need to influence others, either socially or commercially
PROGRAMME SUMMARY
The behavioural patterns of others and demonstrates how you need to change your own in order to communicate, influence and negotiate more effectively with them
Looks beyond the traditional “Customer Service” models by examining different behavioural patterns and creating strategies to deal with each.
In depth processes necessary to ensure a successful conclusion, for all parties, in every customer facing situation
The powerful tools of NLP (Neuro Linguistic Programming) & Emotional Intelligence
Price: USD $3950
Contact: NA
Email :
info@euromatech.com
Webmail :
http://www.euromatech.com
Service Available In :
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