Organisation: EUROMATECH
Category: Customer Satisfaction and Retention Seminar
Description: INTRODUCTION
Excellent customer service is a vital tool to any organisation that seeks to win and retain its customers.
Any company seeking to differentiate itself from its competitors would benefit in demonstrating their company vision or brand values through front-line staff’s attributes and behaviours.
WHO SHOULD ATTEND?
Customer service and sales professionals, managers responsible for a customer service area, trainers, or anyone seeking to increase awareness of the customer and improve customer satisfaction and loyalty
PROGRAMME OBJECTIVES
To appreciate varying levels of customer service and their impact upon the customer
To recognise the link between behaviours and impact on the customer
How the provider of a service is inseparable from the customer experience
How to establish rapport through your communication
Choose words and phrases that inspire trust and confidence
Guide the customer to a positive outcome face-to-face or over the telephone
Understand and avoid common communication habits that can undermine your message
Defuse complaints and difficult situations
Understand the psychological aspects of managing a successful customer interaction, from an advisor and manager perspective
Price: USD $3850
Contact: NA
Email :
info@euromatech.com
Webmail :
http://www.euromatech.com
Service Available In :
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