Organisation: American Management Association
Category: Customer Satisfaction and Retention Seminar
Description: Providing customer service excellence is what will keep your customers coming back.
Customer service excellence will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service training seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
How You Will Benefit
Deliver better, faster service and increase customer satisfaction through this customer service training
Learn how to gain repeat business
Know what customers expect
Increase your credibility with customers—and your value to your organization
Manage stressful situations more effectively
Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
Registration Fee
2 days / 1.2 CEUs
Nonmembers $1,695 / AMA Members $1,495 / GSA $1,280
Price: USD $1,695
Contact: American Management Association
San Francisco
CA
USA
Email :
customerservice@amanet.org
Webmail :
http://www.amanet.org
Service Available In :
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