Organisation: EUROMATECH
Category: Customer Satisfaction and Retention Seminar
Description: INTRODUCTION
Life in organisations is changing rapidly. Departments and their people can no longer work in isolation from others. You and your staff need to spend a large proportion of your time working with other parts of the business, sharing expertise, problems and solutions. In this programme you will learn how to:
Be successful at demonstrating your expertise with excellent communication skills
Present a high quality image to your internal customers
Act as Internal Consultant
Marketing your services in the right place, at the right time and at the right price
Manage relationships with other departments
WHO SHOULD ATTEND?
This programme will have broad appeal and should therefore give participants the chance to share and discuss their challenges
It is designed for anyone in an advisory, internal consultancy or service role, where success depends on interacting well with other departments
The programme will be of great benefit to people new to the role, as well as more experienced officers seeking to refine their client management skills
PROGRAMME SUMMARY
By attending this highly involved programme, delegates will be able to return to their workplace and be the focal point for changing the levels of customer service within their department and organization. They will be equipped with the tools and confidence to challenge current practices, develop new processes and monitor their success.
This programme will develop delegates into customer service champions and equip them with the appropriate confidence, consultancy skills and tools to turn any department into a world class service provider and the envy of all other internal customers.
Price: USD $3500
Contact: NA
Email :
info@euromatech.com
Webmail :
http://www.euromatech.com
Service Available In :
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