Organisation: American Management Association
Category: Customer Satisfaction and Retention Seminar
Description: Demonstrate customer service leadership: Keep your customers—and attract new ones—by providing superior service!
To compete successfully in today’s challenging business climate—and survive in the long term—organizations need to create customer loyalty by providing remarkable and outstanding service. But that level of service doesn’t just happen; it’s the result of effective customer service leadership. This seminar is designed to show managers and supervisors how to demonstrate exemplary customer service leadership and manage world-class service delivery in their organizations. Developed in conjunction with Dr. Chip Bell, best-selling AMACOM author of the newly revised Managing Knock Your Socks Off Service, this hands-on seminar guides you through proven approaches for excellent customer service leadership and practical tools as well as tips and techniques you can use to have a real impact on your organization’s bottom line.
How You Will Benefit
Apply the rules of good customer service leadership to achieve a competitive edge for your business
Align employees, systems and customers
Surpass your customers’ needs and expectations
Attract and retain people committed to service excellence
Create and sustain customer loyalty through customer service leadership
Registration Fee
2 days / 1.2 CEUs
Nonmembers $1,895 / AMA Members $1,695 / GSA $1,451
Price: USD $1,895
Contact: American Management Association
San Francisco
CA
USA
Email :
customerservice@amanet.org
Webmail :
http://www.amanet.org
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