Organisation: EUROMATECH
Category: Customer Satisfaction and Retention Seminar
Description: INTRODUCTION
In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer satisfaction.
This programme studies Customer Service and Quality Management in order to help delegates systematically enhance and improve the levels of Customer Satisfaction they deliver in their organizations.
WHO SHOULD ATTEND?
All business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction
It will be especially valuable to those in specific customer service roles
Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills
PROGRAMME OBJECTIVES
Describe how to use Quality Management tools and methods
Build strong customer relationships
Help influence and set customer expectations
Measure their own degree of customer focus and be able to apply a variety of methods to get closer to the customer
Implement improved people skills to enhance customer service
Improve service to internal customers as well as external customers
Use skills to build effective relationships
Price: USD $3950.00
Contact: NA
Email :
info@euromatech.com
Webmail :
http://www.euromatech.com
Service Available In :
Search Similar Program in: Na |
Na |
Na
