Organisation: DMA
Category: Customer Satisfaction and Retention Seminar
Description: Learn How to Better Manage Customer Acquisition, Retention and Winback to Increase Profits
– All in Just Two Days.
Master specific and proven strategies for recovering the customers you’ve lost and keeping the valuable ones you already have.
How many customers have you lost this year? If you’re like most companies, 10% - 40% of your customers have walked away and will never return. When you lose a customer, you lose more than just revenue. You have to go out and find new customers to replace the lost ones – and that can be costly and time-consuming.
That’s why this workshop is so timely. In two days, you’ll learn the vital connection between customer loss, customer retention, and customer acquisition as well as how to retain your current customers … win back customers who’ve left … identify and stabilize at-risk customers … and give your most desirable customers all the reasons they need to stay.
Designed for both B-to-B and B-to-C companies of any size, this fast-paced workshop will arm you with an actionable plan for your organization to use right away.
SPECIAL COUNCIL MEMBERSHIP OFFER FOR ATTENDEES!
Benefits of Attending
Understand the relationships between customer loss, customer retention and customer acquisition – insight that is critical to your ongoing success
Learn why the reasons customers leave may not be what you think – and how to get to the real root of the problem
The secrets to winning back lost customers – and preventing at-risk customers from leaving
Customer defection is a company problem – learn how to pull together to win back or save high-value customers.
Target and acquire new customers who will perform like your most profitable customers – and stop wasting money on the rest
Build an organization and culture in which everyth
Price: USD $1,699
Contact: DMA Customer Service
1120 Avenue of the Americas
New York, NY 10036-6700
Email :
inhousetraining@the-dma.org
Webmail :
http://www.dmainhouse.org
Service Available In :
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