Organisation: Business Training Media, Inc.
Category: Online Training
Description: Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.
Areas covered include:
the customer's first impression
customer paradigms
listening to the customer
finding out who the customer really is
how rumors get started and spread
the importance of telephone greeting messages
dealing with telephone tag
telephone communications
understanding what the customer really wants
characteristics of successful customer service
customer service diseases
developing your personal improvement plan
personalities of potential buyers
types of customers
customer complaints
tips for selling your product or service
positive and negative words
winning and losing the customer
logic vs emotion in selling
Price: USD $149.99
Contact: Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101
Encino, CA 91436, USA
Email :
Webmail :
http://www.business-marketing.com
Service Available In :
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Ca |
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