Organisation: Business Training Media, Inc.
Category: Online Training
Description: This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.
Employees can rate themselves in seven competency areas widely considered to be critical to the ability to provide exemplary service:
Temperament/disposition
Attentive listening
Communicating clearly
Resolving conflict
Engaging in joint problem solving
Carefully negotiating
Building warmth and empathy
The questionnaire uses graduated response scales (almost never to almost always) that help employees draw accurate conclusions about how skilled they presently are in customer service.
Customer Service Skills Profile Leader's Guide $149.99
Customer Service Skills Profile Assessments 5-Pack $69.99
Price: USD $149.99
Contact: Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101
Encino, CA 91436, USA
Email :
Webmail :
http://www.business-marketing.com
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