Organisation: Business Training Media, Inc.
Category: Online Training
Description: Your customers make your business. Make certain your employees are providing service that will keep your customers satisfied and your business profitable. Easy-self training information in this 16-page illustrated booklet trains staff on top quality customer care.
A motivational booklet that gives dozens of do's and don'ts to help your employees make customer service and satisfaction a top priority. Helpful tips on listening skills, handling complaints, and phone skills.
Topics covered in this booklet include:
What customers want
The importance of listening
How to communicate with customers
Dealing with unhappy customers
Telephone etiquette
All Booklets feature:
Full color illustrations to capture attention
Simple, easy-to-read text for comprehension
16 pages for fast, effective training
Carefully researched and reviewed content
Quiz and acknowledgement form to document training
Price: USD $59.99
Contact: Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101
Encino, CA 91436, USA
Email :
Webmail :
http://www.business-marketing.com
Service Available In :
Search Similar Program in: Encino |
Ca |
Usa
.bmp)