Organisation: Business Training Media, Inc.
Category: Online Training
Description: We all know healthcare professionals are busy –– now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done. Customer Service: Natural As Child’s Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child’s play. Topics include:
Knowing all types of customers
Applying the “treat people how you want to be treated” method
Using empathy instead of apathy
Employing good communication skills with an emphasis on listening
Includes: 24 minute DVD, 10 handbooks and electronic leaders guide.
Added features and benefits of DVD training include:
English and Spanish versions – many also include Portuguese
A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.
Customer Service: Natural As Child's Play - DVD $495.00
Price: USD $495.00
Contact: Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101
Encino, CA 91436, USA
Email :
Webmail :
http://www.business-marketing.com
Service Available In :
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