Organisation: Business Training Media, Inc.
Category: Online Training
Description: In the galaxy of customer service, Curt Hinderman’s lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service – while taking your audience on a journey of discovery.
As this fresh, entertaining tale unfolds, you’ll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential resource for all organizations serving customers.
Key Learning Points:
Welcome: immediately greet customers in a friendly and professional manner
Hear: ask customers how you can help, and listen carefully
Accomplish: own the issue and take action until customers’ needs are satisfied
Thank: thank customers and invite them to return
W.H.A.T. makes great customer service!
Program includes: 18 minute DVD or VHS 50+ page leaders, guide; closed-captioning
Customer Service Zone - DVD $795.00
Customer Service Zone - DVD Preview $0.00
Customer Service Zone - DVD Rental $295.00
Price: USD $795.00
Contact: Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101
Encino, CA 91436, USA
Email :
Webmail :
http://www.business-marketing.com
Service Available In :
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