Organisation: Business Training Media, Inc.
Category: Online Training
Description: The Video Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr. Snappy, Mrs. Picky, Mr. Happy and MS. Fish.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. Then, when the staff adopt the perfect technique—being polite, efficient, respectful, friendly, enthusiastic, cheerful and tactful—they manage to change the outcome.
The simple but effective lessons are highly memorable, easy to adopt, and put into practice at all levels across any organization that deals with customers.
Key Learning Points:
Integrates with and supports any customer care course.
Entertaining and easy-to-follow video.
Effective memonic, ideal for role-plays.
Four separate scenarios tackling key customer service skills.
Includes: 25 minute DVD, Course Leader's Guide & Delegate worksheets on disk, Powerpoint slides, Self-study workbook on disk
Demanding Customers - DVD $870.00
Price: USD $870.00
Contact: Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101
Encino, CA 91436, USA
Email :
Webmail :
http://www.business-marketing.com
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