Organisation: Business Training Media, Inc.
Category: Online Training
Description: In this program, an all-too-familiar story unfolds. Sharyn, Rick and baby Toby have flown half way across the country to attend a wedding the following day. When they arrive at the luggage carousel, Sharyn and Rick have a tired baby and frayed nerves but NO bags.
Michelle is the customer service rep who has the task of managing the problem. She wants to do the right thing, but despite her efforts, the situation escalates.
While watching this CSR in action, viewers learn:
Why Process is more important than Outcome
The Flag, Purpose and Permission technique
The world famous Pumpkin Method for handling abusive language
How to take responsibility and go the extra mile
Includes a 15 minute DVD and leader's guide
Mad About Customer Service - DVD $695.00
Mad About Customer Service - DVD Preview $0.00
Mad About Customer Service - DVD Rental $275.00
Price: USD $695.00
Contact: Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101
Encino, CA 91436, USA
Email :
Webmail :
http://www.business-marketing.com
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