Organisation: Course Academy
Category: Online Training
Description: Training Course Summary:
*PRICE BASED ON 2 PEOPLE ATTENDING AT A COST OF £395 PER PERSON WITH 6 WEEKS*
An intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service.
Who Should Attend:
Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer satisfaction and loyalty.
Training Course Overview/Content:
A greater awareness of the customers and clients perspectives and needs
A better understanding of themselves; both strengths and improvement areas
An opportunity to gain more advanced customer care skills
The opportunity to work on improvement areas
An action plan for continuous improvement
Timetable
09:30 - 10:00 Coffee & Introduction
10:00 - 10:30 What makes for good customer care
10:30 - 11:00 Getting it Right - Building on your Good Practices
11:00 -11:15 Coffee Break
11:15 - 12:45 Developing your Customer Care skills
12:45 - 13:00 Discussion and Action Points from the morning
13:00 -14:00 Lunch
14:00 - 15:30 Handling Difficult Situations
15:30 - 16:30 Tracking and measuring satisfaction
16:30 Summary and Action Plans Agreed
Training Duration: 1 days.
Price: POUND £395
Contact: Course Academy
Alexander House
19 Fleming Way
Swindon
SN1 2NG
Email :
info@courseacademy.com
Webmail :
http://www.courseacademy.com
Service Available In :
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