Organisation: Business Training Media, Inc.
Category: Online Training
Description: "Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman in the new JWA/Video production The Basics of Profitable Customer Service. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this video training program you'll be given the tools necessary to make your business grow and thrive. In this logical approach to customer service you'll learn:
The ten dimensions of service quality
How to develop a caring attitude toward your customers
The 13 strategies to becoming a better listener
The VIN and Serv philosophy of high quality customer service
Techniques to keep your customers coming back again and again to purchase your products
Why it's important to provide more in perceived value than you receive in payment
Divided into segments, The Basics of Profitable Customer Service is designed to be used by both individuals for self-study and trainers in training sessions.
Business success in the 1990's and on into the 21st century will be customer service driven. This new video training program will make you and your company more able to provide high quality customer service and return greater profits.
Loaded with graphics and vignettes, The Basics of Profitable Customer Service should be required viewing for everyone in the organization.
This program comes complete with DVD, audio CD and booklet.
Online Training Pricing:
1 to 1000 $6 per person
1001 to 3000 $5 per person
Minimum order for any one program $395.00
The Basics of Profitable Customer Service - DVD $149.99
The Basics of Profitable Customer Service - Online Course $6.00
Price: USD $395.00
Contact: Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101
Encino, CA 91436, USA
Email :
Webmail :
http://www.business-marketing.com
Service Available In :
Search Similar Program in: Encino |
Ca |
Usa
