Organisation: New Training Ideas.com
Category: Training Videos
Description: Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
Volume 1: Training Objectives and Selected Contents:
Develop the core skills at the root of good service
Overcome common service problem areas
Enhance the quality of service at all levels of an organization
Selected Contents: Who Are My Customers?... Moments of Truth... Thinking Sales... Complaints and You... Beating the Clock... Teamwork... Managing Customer Service...
Volume 2 Training Objectives and Selected Contents:
Develop a cohesive customer service policy
Identify service improvement opportunities
Measure customer service effectiveness
Selected Contents: Mission Statements.. Service Action Plans... Setting Standards of Services... Measuring Customers Service... The Internal Customer...
Volume 1/ 584 pp/ 3-ring binder/ Code: 0000HR20WC1/ $139.95
Volume 2: 368 pp/ 3-ring binder/ Code: 0000HR20WC2 / $139.95
Save $50.00 Order both volumes for only $229.90
Price: USD $139.95
Contact: New Training Ideas.com
8 Brownstone Terr.,
Hawthorne
NJ 07506, USA
Email :
service@communicationideas.com
Webmail :
http://www.newtrainingideas.com
Service Available In :
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