Organisation: New Training Ideas.com
Category: Training Videos
Description: This powerful video based training program can be purchesed to be facilitated by your trainers or managers.
Participants will...
Better understand how to provide ALL customers, no matter what their cultural backgrounds or other differences, with GREAT customer service.
Be aware that how customers perceive the service we offer and how we perceive the needs of our customers may depend on their (and our own) personal and cultural perspectives.
Develop a values-based approach to customer service.
Become familiar with the G R E A T acronym and know how to apply it to our relations with our customers
Program Contents.
The 5 Values of GREAT Customer Service opens with a series of 5 dramatizations. Each of these underscores one of the values we will explore.
Show Respect - Every customer is your most important customer.
Personalize - Avoid preconceived notions and stereotypes.
Pay Attention - Assess how customers want to be served and adjust.
Show You Care - Present a positive, supportive attitude.
Advocate - Stay on your customer's side.
A diverse group of customers share their personal experiences and feelings to help bring the impact of the 5 Values to life.
Purchase for $625
Rent it for $295.00
Price: USD $625
Contact: New Training Ideas.com
8 Brownstone Terr.,
Hawthorne
NJ 07506, USA
Email :
service@communicationideas.com
Webmail :
http://www.newtrainingideas.com
Service Available In :
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