Organisation: New Training Ideas.com
Category: Training Videos
Description: This profile is designed to help individuals understand how effective they are at providing excellent customer service. This is accomplished by looking at how the individual assesses their own effectiveness, as well as how they think the organization as a whole is doing in the area of customer service excellence.
The Customer Service Commitment Profile breaks customer service into six competencies:
1. Service Leadership, Vision and Commitment
2. Feedback and the Voice of the Customer
3. Establishing Service Standards
4. Empowering People to Serve the Customer
5. Customer-Serving Processes and Systems
6. Rewards and Recognition for Service Excellence
Interpretive information and action-steps for both high and low scores are included. The Facilitator’s Guide includes steps for administration, interpretation, and coaching suggestions.
Package includes Facilitator's Guide with one Profile/ Code: 0000HRCSCP/ $99.95
Additional Profiles are sold in packs of 5 profiles each for $39.75
Price: USD 99.95
Contact: New Training Ideas.com
8 Brownstone Terr.,
Hawthorne
NJ 07506, USA
Email :
service@communicationideas.com
Webmail :
http://www.newtrainingideas.com
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