Organisation: New Training Ideas.com
Category: Training Videos
Description: This fully reproducible and customizable skill-based workshop is designed for employees in the organization who are in customer service roles with internal or external customers. All the information and exercises can be easily applied to work-related situations. Customer Service is designed to be facilitated in up to two-days, or if you prefer, in a series of short-term meetings.
Participants will learn to:
Build trust and encourage repeat business
Increase customer satisfaction from internal and external customers
Determine what customers really want and how to meet those needs
Deal with dissatisfied customers or colleagues
Adopt a professional, friendly perspective throughout conversations
Work toward positive outcomes
Create rapport with any customer or co-worker.
The skills covered include:
Identifying Service Excellence
Doing a Customer Service Analysis
Identifying "Blocks" to Excellent Customer Service
Identifying Key Customer Service Skills
Recognizing the Customer's Emotional Level
Identifying Positive and Negative Listening Responses
Using Questions to Gather Information
Presenting Information to Customers
Developing Effective Language to Satisfy Customers
Dealing with Anger and Other Negative Emotions in Customers
Determining Your Level of Empowerment with Customers
Identifying Blocks to Successful Performance.
Using the power of Microsoft Word 2000, you can modify, change, edit, delete, import, export, copy, paste, add color, logos, clip art, fonts, etc., to this program, just as you would any Word document! On the CD is an original template of the Participant’s Workbook and Facilitator’s Guide. This CD can be used in any IBM compatible computer with Windows 95/98/NT and Microsoft Word already loaded.
Customer Service Template Word CD-ROM/ $179.95
Price: USD $179.95
Contact: New Training Ideas.com
8 Brownstone Terr.,
Hawthorne
NJ 07506, USA
Email :
service@communicationideas.com
Webmail :
http://www.newtrainingideas.com
Service Available In :
Search Similar Program in: Hawthorne |
Nj |
Usa
