Organisation: Customer Service University
Category: Training Videos
Description: In the galaxy of customer service, Curt Hinderman is lost in space, until one dark night when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service – while taking your audience on a journey of discovery. As this fresh, entertaining tale unfolds, you’ll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential resource for all organizations serving customers.
Key Learning Points:
Welcome. Immediately greet customers in a friendly and professional manner
Hear. Ask customers how you can help, and listen carefully
Accomplish. Own the issue and take action until the customers’ needs are satisfied
Thank. Thank customers and invite them to return
W.H.A.T. makes great customer service!
Program Contents
DVD or VHS
50+ Page Leaders Guide
Closed Captioning
Length: 18 minutes
Price: USD $795
Contact: Customer Service University
3104 Ushant CT
Wellington, FL 33414
Email :
service@customerserviceuniversity.com
Webmail :
http://www.customerserviceuniversity.com
Service Available In :
Search Similar Program in: Wellington |
Wellington |
New zealand
