Organisation: New Training Ideas.com
Category: Training Videos
Description: Two Powerful Videos to Serve the Difficult Customer & Communicating Under Pressure
1- Dealing With the Irate Customer: The Professional's Guide to Handling Difficult Customers.
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn how to resolve disputes and calm angry customers quickly and professionally. Learn how to:
Rephrase the customer's statement
Acknowledge the customer's feelings.
State the company's position.
Ask questions and confirm answers.
Allow the customer choices.
Find mutually acceptable solutions.
Video type: VHS / Length: 15 mins.
2- Listening Under Pressure: Hearing What Customers Are Really Saying
Fast, clear communication is essential especially when the pressure is on. Watch others demonstrate the techniques they use to assure that the message always gets through. Objectives: To demonstrate the importance of being a good listener, especially in high-pressure situations, both with customers and with other employees.
Key Training Points
Avoid distractions.
Restate messages in their own words.
Ask direct and specific questions.
Keep an open mind and evaluate the message, not the person.
Video type: VHS / Length: 15 mins.
Price: USD 237.90
Contact: New Training Ideas.com
8 Brownstone Terr.,
Hawthorne
NJ 07506, USA
Email :
service@communicationideas.com
Webmail :
http://www.newtrainingideas.com
Service Available In :
Search Similar Program in: Hawthorne |
Nj |
Usa
