Organisation: Customer Service University
Category: Training Videos
Description: Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy, and Ms Flash.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. When the staff adopt the PERFECT technique by being polite, efficient, respectful, friendly, enthusiastic, cheerful, and tactful, they manage to change the outcome.
The simple but effective lessons are highly memorable and easy to adopt. They are put into practice at all levels across any organization that deals with customers.
Key Learning Points
Integrates with and supports any customer-care course
Effective guide, ideal for role-plays
Four separate scenarios tackling key customer-service skills
Program Contents
VHS or DVD
Course Leader's Guide
Delegate Worksheets on disk
Powerpoint slides and Self-study workbook on disk
Length: 25 minutes
Price: USD $870
Contact: Customer Service University
3104 Ushant CT
Wellington, FL 33414
Email :
service@customerserviceuniversity.com
Webmail :
http://www.customerserviceuniversity.com
Service Available In :
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