Organisation: Customersatisfaction.com
Category: Training Videos
Description: How can you consistently make service calls up to 50% shorter, but better? How can you turn what too often feels like a thankless job into one where customers are singing your praises, thanking you profusely, and vowing their loyalty?
In this dynamic presentation you'll learn about the “Call Path For Customer Service” that Dr. Gary S. Goodman devised which has now been adopted by companies across industries. He'll show you how to fine-tune the Three T's: Text, Tone, & Timing, to make each and every call sound and feel like an exceptional experience for reps and for customers.
You'll also be introduced to the best tool for measuring call quality, rep performance, and customer response: TEAMeasures* (Telephone Effectiveness Assessment Measures).
You'll be able to know exactly how each call went, using objective, clear, and understandable criteria. More important, reps will be able to give themselves a "report card" after each call concludes which will help them to reach and to sustain peak performance.
Length: Approximately 55 minutes
Price: $495 & $10 Shipping/Handling in U.S.
Outside the U.S.? Shipping/Handling is $30.
Price: USD $495+Shipping Charges
Contact: Customersatisfaction.com
P.O. Box 1144
La Canada Flintridge, CA 91012-1144
Voice 818.243.7338
Email :
inquire@customersatisfaction.com
Webmail :
http://www.customersatisfaction.com
Service Available In :
Search Similar Program in: La canada flintridge |
Ca |
Usa
